Responsible Gaming at wonvip
Gambling should always be a form of entertainment, not a source of stress. wonvip is committed to giving every player in Bangladesh the tools, information, and support they need to stay in control.
Our Commitment to Safe Play
At wonvip, responsible gaming is not a box to tick — it is central to how we operate. We believe that every player deserves a safe, fair, and enjoyable experience. That means giving you meaningful control over your account, being honest about the risks of gambling, and making it easy to seek help if things ever stop feeling fun.
This page outlines the tools available to all wonvip players, the warning signs of problem gambling, and how to reach our support team if you or someone you know needs assistance. We encourage every player — from Dhaka to Chittagong, Sylhet to Cox's Bazar — to read this page and play with confidence.
Strict 21+ Age Requirement
wonvip is an adults-only platform. You must be 21 years of age or older to register, deposit, and play. This rule applies to all players in Bangladesh without exception.
During account registration, wonvip collects your date of birth and may request a government-issued ID document to verify your age. Acceptable documents include a National ID card, passport, or driver's licence. Accounts where age cannot be confirmed will remain restricted until verification is successfully completed.
If you are a parent or guardian and believe a minor may have accessed the wonvip platform using your device or credentials, please contact our support team immediately at [email protected] so we can investigate and take appropriate action. We take underage gambling extremely seriously and will fully cooperate with any related inquiry.
Your Responsible Gaming Tools
wonvip provides a full suite of self-management tools so you remain in control of your play at all times. All tools are available directly through your account settings or by contacting our support team.
Set daily, weekly, or monthly deposit caps in BDT to keep your spending within a comfortable budget.
Take a short break of 24 hours, 7 days, or 30 days. Your account is paused and no deposits can be made during this period.
Request a long-term exclusion of 3, 6, or 12 months — or permanently close your account if needed.
Review your full betting history, deposits, and session times at any point to stay informed about your play patterns.
Enable session reminders that notify you how long you have been playing so you can make informed decisions about continuing.
Our dedicated support team is always available to activate any limit or restriction on your behalf — just reach out.
How Each Tool Works
You can set a maximum deposit amount per day (24 hours), per week (7 rolling days), or per month (30 rolling days). Once a limit is in place, any deposit that would exceed it is automatically declined. Increases to a deposit limit take effect after a 24-hour cooling-off period to prevent impulsive decisions. Decreases take effect immediately.
A time-out temporarily suspends your wonvip account. You choose the duration: 24 hours, 3 days, 7 days, or 30 days. During a time-out, you cannot log in, deposit, or place any bets. Any pending withdrawals of existing balances will still be processed normally. At the end of the time-out period, your account automatically reactivates unless you request an extension.
Self-exclusion is a stronger, longer-term measure for players who feel they need a significant break. You may apply for a self-exclusion of 3 months, 6 months, or 12 months, or request permanent account closure. Once a self-exclusion is active, it cannot be reversed for the duration of the chosen period. During self-exclusion, you will also be removed from all wonvip marketing communications. To apply, contact [email protected] with the subject line "Self-Exclusion Request".
Your wonvip account dashboard provides a complete, transparent record of all deposits, withdrawals, bets placed, games played, and session durations. We encourage players to review this history regularly. If you notice patterns in your behaviour — such as longer sessions, increasing deposit amounts, or chasing losses — treat these as important signals worth acting on.
Reality check notifications can be set to appear at regular intervals (every 30, 60, or 90 minutes) during a gaming session. Each notification shows you how long you have been playing and gives you a clear, friction-free option to end your session. These reminders are particularly useful for players who find that time passes quickly during live casino games or cricket in-play betting.
Recognising Problem Gambling
Problem gambling can affect anyone, regardless of experience level, income, or the type of games they play. It develops gradually and can be difficult to recognise from the inside. The following warning signs are commonly associated with gambling that has moved beyond healthy entertainment.
- Gambling with money set aside for essential expenses such as rent, food, or bills.
- Chasing losses — placing more bets to try to recover money already lost.
- Feeling anxious, irritable, or restless when you are not able to gamble.
- Spending more time gambling than you originally planned, repeatedly.
- Hiding your gambling activity from family members or close friends.
- Borrowing money or selling personal items to fund gambling.
- Neglecting work, studies, family responsibilities, or personal health due to gambling.
- Feeling that gambling is the only way to feel excitement or relief from stress.
How to Get Help
If you believe gambling is becoming a problem for you or someone close to you, taking action early makes a real difference. wonvip's support team is available to activate any account restriction, initiate self-exclusion, or simply talk through your concerns without judgement.
Email [email protected] with the subject line "Responsible Gaming Help". Our team will respond within one business day (Bangladesh Standard Time, UTC+6) and can activate limits or exclusions on your behalf immediately upon your request.
Log in to your wonvip account and navigate to Account Settings > Responsible Gaming to set deposit limits, activate a time-out, or begin the self-exclusion process directly — no need to wait for support if you want to act right away.
Sharing your concerns with a trusted family member or friend can be an important first step. People who recognise the signs of problem gambling and reach out to their support network recover faster than those who try to manage alone.
If you feel gambling is significantly impacting your mental health, finances, or relationships, we encourage you to speak with a qualified counsellor or mental health professional. Assistance is available across Bangladesh including in Dhaka, Chittagong, Sylhet, Khulna, and Rajshahi.
Principles of Safe Gambling
wonvip encourages all players to approach gambling as a leisure activity with these core principles in mind. Following these guidelines does not guarantee you will never encounter difficulties, but they significantly reduce the risk of gambling causing harm in your life.
Decide in advance how much you are willing to spend during a session and treat that amount as the cost of entertainment. Use wonvip's deposit limit tools to enforce this budget automatically.
Decide how long you will play before you start and stick to it. Enable session reality check reminders in your wonvip account settings to help you keep track of time during longer sessions.
Losing is a normal part of gambling. If you reach your pre-set loss limit for the session, stop. Chasing losses by increasing bet sizes or depositing additional funds is one of the most common pathways to problem gambling.
Step away from the screen regularly, especially during extended cricket betting sessions or live casino play. Short breaks help you maintain perspective and make clearer decisions.
Avoid gambling when you are feeling upset, stressed, lonely, or under the influence of substances. Emotional states significantly impair decision-making and increase the risk of reckless play.
Ready to Play Responsibly?
Explore cricket betting, slots, and live casino games — all within your personal limits on wonvip.