wonvip Privacy Policy

1.1 Registration & Identity Data

When you create a wonvip account, we collect the following information:

• Full legal name
• Date of birth (to verify you are 21 years of age or older)
• Residential address (including city — e.g., Dhaka, Chittagong, Sylhet, Khulna)
• Email address
• Mobile phone number
• Username and encrypted password

1.2 Identity Verification Documents

To comply with our age-verification and anti-fraud obligations, wonvip may request copies of government-issued identification documents, such as a National ID card, passport, or driver's licence. These documents are processed solely for verification purposes and stored securely in line with section 5 of this Policy.

1.3 Financial & Payment Data

When you make deposits or request withdrawals, we collect transaction-related data including your payment method type (e.g., bKash, Nagad, Rocket, Upay, or bank transfer), account or wallet numbers, transaction reference IDs, deposit and withdrawal amounts in Bangladeshi Taka (৳ / BDT), and transaction timestamps. We do not store full bKash or bank account credentials on our servers — payment processing is handled by trusted third-party payment processors.

1.4 Technical & Usage Data

We automatically collect certain technical data when you access the wonvip platform, including:

• IP address and approximate geolocation
• Device type, operating system, and browser version
• Session start and end times
• Pages visited, games played, and features accessed
• Referring URLs and traffic sources
• Error logs and crash reports

This data helps us maintain platform security, diagnose technical issues, and improve the overall user experience for players across Bangladesh.

1.5 Communication Data

When you contact wonvip support via email or any in-platform messaging feature, we retain a record of that correspondence, including your messages and our responses. This allows us to maintain continuity of service and track ongoing issues or disputes.

1.6 Responsible Gaming Data

If you make use of wonvip's responsible gaming tools — such as setting deposit limits, requesting a time-out, or applying for self-exclusion — we record these preferences and apply them to your account. This data is treated with a high level of sensitivity and is not used for any marketing purpose.

2.1 Marketing Communications

wonvip may send you promotional emails or in-platform notifications about bonuses, new game releases, cricket betting markets, or seasonal offers (such as Eid promotions or BPL special events) only where you have given explicit consent at the time of registration or thereafter. You may withdraw this consent at any time by contacting our support team or adjusting your account notification preferences.

2.2 Automated Decision-Making

wonvip may use automated systems to detect unusual account activity, flag potential fraud, enforce responsible gaming limits, and assess bonus eligibility. Where an automated decision materially affects your account (for example, a withdrawal hold or account suspension), you have the right to request a manual review by our compliance team. To do so, contact us at [email protected].

3.1 Third-Party Service Providers

wonvip engages trusted third-party partners to support our operations. These include payment processors (bKash, Nagad, Rocket, and banking partners), identity verification services, game software providers (such as Pragmatic Play, Evolution Gaming, and Spribe), and cloud hosting providers. Each partner is contractually required to process your data only as instructed by wonvip and to maintain appropriate security standards.

3.2 Legal & Regulatory Disclosure

wonvip may disclose personal data to regulatory authorities, law enforcement agencies, or other public bodies where required to do so by applicable law, court order, or regulatory direction. In such cases, we will disclose only the minimum data necessary and will notify the affected player where legally permitted to do so.

3.3 No Sale of Personal Data

wonvip does not sell, rent, trade, or otherwise transfer your personal data to third parties for their independent marketing or commercial purposes. Any data shared with partners is strictly governed by data processing agreements and limited to what is necessary for the stated operational purpose.

3.4 Business Transfers

In the event of a merger, acquisition, or transfer of all or part of wonvip's business assets, your personal data may be transferred to the acquiring entity as part of that transaction. We will provide notice of any such transfer and the privacy terms that will apply going forward.

4.1 Types of Cookies We Use

• Essential cookies: Required for the platform to function. These enable login sessions, security tokens, and responsible gaming limit enforcement.
• Analytics cookies: Collect anonymised data about how players navigate the platform. Used to identify performance issues and improve user experience.
• Preference cookies: Remember your platform settings such as language preference and notification choices.
• Marketing cookies: Used only with your consent to deliver personalised promotional content relevant to your gaming interests.

4.2 Managing Cookies

You may control or disable non-essential cookies through your browser settings at any time. Please note that disabling essential cookies will impair your ability to log in and use core platform features. Disabling analytics or marketing cookies will not affect your access to games or your account functionality.

5.1 Retention Periods

wonvip retains your personal data for as long as your account remains active and for a reasonable period thereafter to fulfil our legal, regulatory, and operational obligations. Identity verification documents and financial transaction records are typically retained for a minimum of five years following account closure, in line with standard anti-money-laundering requirements. Communication records are retained for a minimum of two years.

5.2 Security Measures

wonvip employs industry-standard technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These include:

• 256-bit SSL/TLS encryption for all data in transit.
• Encrypted storage of passwords using one-way hashing algorithms.
• Access controls restricting internal staff access to personal data on a need-to-know basis.
• Regular security assessments and vulnerability testing of our platform infrastructure.
• Monitoring systems to detect and respond to suspicious account activity in real time.

5.3 Data Breach Notification

In the unlikely event of a personal data breach that poses a risk to your rights and interests, wonvip will notify affected players without undue delay, providing details of the nature of the breach, the data involved, and the steps we have taken to contain it and prevent recurrence.

6.1 Right of Access

You may request a copy of all personal data that wonvip holds about you, along with information about how it is being processed and with whom it has been shared.

6.2 Right to Rectification

If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update many of your account details directly from your profile settings; for identity documents, please contact support.

6.3 Right to Erasure

You may request that wonvip delete your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose it was collected, or where you withdraw consent and no other legal basis for processing applies. Please note that we may be required to retain certain data for legal and regulatory reasons even following an erasure request.

6.4 Right to Restrict Processing

You may ask wonvip to restrict the processing of your personal data in specific situations, such as while a dispute about the accuracy of your data is being resolved, or where you have objected to processing and a determination is pending.

6.5 Right to Withdraw Consent

Where wonvip processes your data on the basis of your consent (for example, for marketing communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to the withdrawal.

7.1 Updates to This Policy

wonvip reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform functionality. When material changes are made, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered players via email. Your continued use of the wonvip platform after any update constitutes acceptance of the revised Policy.

7.2 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way wonvip handles your personal data, please contact our support team. All privacy-related enquiries are handled by our dedicated data team. Contact email: [email protected] (plain text — not a clickable link). We aim to respond to all privacy enquiries within 2 business days during Bangladesh Standard Time (BST, UTC+6) working hours.